|
| Conflict between individuals or departments within an organisation can be very destructive - taking up time and energy, distracting people from the job in hand, undermining trust and effective communication. But handled well, conflicting views can release creative energy. This course is designed to develop participants' awareness of the issues around managing conflict, and their skills in handling difficult situations. |
Learning Outcomes
By the end of the training participants will be able to:
|
|
|
|
Be aware of how individuals, including themselves, react to conflict |
|
|
Be aware of the effect their behaviour has on self and others |
|
|
Identify how conflict arises and what causes it to escalate |
|
|
Develop their skills and strategies for dealing with conflict positively |
|
|
Have identified an action plan to deal with specific situations back in the workplace |
|
|
Who Should Attend ?
For all managers and team leaders, and anyone wishing to improve their personal effectiveness in dealing with people. |
Key Topics
|
|
|
|
types of conflict - constructive and destructive |
|
|
causes of conflict |
|
|
levels of conflict |
|
|
understanding different styles and approaches |
|
|
strategies for dealing with anger and handling difficult people |
|
|
role of language and body language in escalating or resolving conflict |
|
|
practical applications |
|
|
|
|
|
Click for detailed course programme > |
|
|
-
|
|
|
|
|
|
|
|
|
